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Terms and Conditions – Elevation Plumbing, Heating & Air

Welcome to Elevation Plumbing Heating and Air! These Terms of Service (“Terms”) govern your access to and use of our services, website, and any related services provided by Elevation Plumbing Heating and Air (“we,” “our,” or “us”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

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Terms of Service

Welcome to Elevation Plumbing, Heating & Air. By accessing our website, booking services, or engaging with our team, you agree to the following Terms and Conditions. These terms are designed to ensure transparency, safety, and a clear understanding of our services.

1. Services

Elevation Plumbing, Heating & Air provides professional residential and commercial services, including:

Plumbing Services
  • Leak detection and pipe repair
  • Drain cleaning and clog removal
  • Water heater repair and replacement
  • Fixture installation and repairs
  • Sewer line inspections and repairs
  • Emergency plumbing services
HVAC Services (Heating & Air Conditioning)
  • Air conditioning repair and installation
  • Heating system repair and installation (furnaces, heat pumps)
  • HVAC system maintenance and tune-ups
  • Indoor air quality solutions
  • Thermostat installation and upgrades
  • Emergency HVAC services (heating and cooling failures)

All services are subject to inspection, system condition, and technician assessment.

2. Estimates and Pricing

All pricing is based on on-site diagnosis and system evaluation.

  • Estimates may vary based on system condition, accessibility, and required parts
  • Additional issues discovered during service may impact final pricing
  • Customers will always receive approval before additional work is performed
  • We are committed to transparent, upfront pricing before any work begins

3. Appointments and Cancellations

  • Appointments may be scheduled via phone or online request
  • Customers must provide accurate contact and service details
  • Cancellations or rescheduling should be made with reasonable notice
  • Missed appointments or late cancellations may incur a service fee

4. HVAC-Specific Terms

For heating and cooling systems:

  • Refrigerant handling and disposal are performed in accordance with EPA regulations
  • HVAC diagnostics may require system shutdown during inspection
  • Performance may vary based on system age, prior maintenance, and manufacturer condition
  • Seasonal demand may impact scheduling availability

We recommend regular HVAC maintenance to improve efficiency and system lifespan.

5. Limitation of Liability

Elevation Plumbing, Heating & Air is not liable for:

  • Pre-existing plumbing or HVAC system failures
  • Damage caused by delayed maintenance or neglected systems
  • Issues arising from third-party repairs or modifications
  • Delays due to inaccessible systems or unsafe working conditions

All work is performed by trained professionals according to industry standards and applicable codes.

6. Warranty

We may provide limited warranties on select parts and labor depending on service type.

Warranty does not cover:

  • Improper use or lack of maintenance
  • Pre-existing system issues
  • Unauthorized third-party alterations
  • Normal wear and tear of HVAC or plumbing systems

Warranty details will be provided at the time of service.

7. Website Use

Users agree not to:

  • Misuse or disrupt website functionality
  • Submit false or misleading information
  • Copy or distribute content without written permission
  • Use the website for unlawful purposes

All website content remains the property of Elevation Plumbing, Heating & Air.

8. SMS Communication Terms

SMS Consent Communication

Phone numbers collected during SMS consent will not be shared with third parties for marketing purposes.

Types of SMS Communications

By opting in, you may receive messages related to:

  • Appointment confirmations and reminders
  • Dispatch updates (technician arrival times)
  • Service follow-ups (plumbing or HVAC)
  • Billing and invoice notifications
  • Maintenance reminders (HVAC tune-ups, seasonal service alerts)
  • Marketing, promotions, offers, and discounts.

 

Example SMS:
“Hello, this is a reminder of your upcoming HVAC service appointment with Elevation Plumbing, Heating & Air scheduled for [Date] at [Time]. Reply STOP to opt out.”

Message Frequency

Message frequency may vary. You may receive up to 2–5 messages per service request or active job cycle.

Potential Fees

Standard message and data rates may apply depending on your mobile carrier.

Opt-In Method

You may opt in to receive SMS messages from Elevation Plumbing by submitting an online form.

Opt-Out Instructions

Reply STOP at any time to unsubscribe from SMS messages.
Reply START to re-subscribe.

Help

For assistance, reply HELP or visit: https://elevationpha.com/

Standard Messaging Disclosures
  • Message and data rates may apply
  • Message frequency may vary
  • You may opt out at any time by replying “STOP”
  • For help, reply “HELP”

9. Privacy

We respect your privacy. Any personal information collected is used solely for service delivery, communication, scheduling, and support. We do not sell or share personal information for marketing purposes.

10. Changes to Terms

Elevation Plumbing, Heating & Air reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any updates.

11. Contact Information

For questions regarding these Terms and Conditions: